Packing

Do you offer packing?

When you choose our Collection & Packing service, your collection can be truly effortless. Our team will bring a variety of complimentary packing materials. We’ll pack your items into boxes and professionally wrap your furniture to ensure it’s protected. We can move items from anywhere in your collection location to load them into the truck. It’s up to you how much you want to prepare before we arrive!

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What won’t you pack?

Money, deeds, securities, stamps, coins, or goods or collections of any similar kind​
Cash, credit or debit cards​
Liquids (including cosmetics & toiletries)
Alcohol (including beer, wine, liquor)
Items that emit smells or fumes
Illegal or controlled substances
Live animals or taxidermy
Firearms, guns, or ammunition
Flammable or combustible materials (no gases, explosives, or asbestos)
Hazardous materials (radioactive, chemical, or biological wastes)
Vehicles (boats, cars, riding lawn mowers, or anything with an engine)
Pool tables
Human remains
Grand or baby grand pianos (or upright pianos if stairs are present)
Grandfather clocks
Mechanical furniture that has not been professionally disassembled, including Sleep Number beds
Items that show signs of infestation, or are at a location with signs of infestation (insects, rodents, mould)
Items our team cannot safely transport (unusually heavy or bulky items)

We can currently ship most items however it depends on the shipping regulation in the specified country. In order to eliminate inconvenience, please contact us via one of our customer service channels to handle your request.

When packing, if you’re having your stuff shipped internationally, there are some additional items that we should not collect or receive by you to be shipped. It is your responsibility to ensure we don’t collect:

Any liquids or aerosols, regardless of size
Batteries
Medications
Knives
Passports
Any items the carriage of which could be breaking laws or rules in any country over which the consignment travels
Dumbbells and gym weight plates
Stuff that doesn’t fit inside a box
You can find a full list of prohibited items for international shipping here.

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Can I use my own boxes?

When you choose the Collection only service you are expected to pack your items into boxes to be ready to go. When it comes to furniture, you are expected to disassemble all items before we arrive — however, we will professionally wrap it to ensure it’s protected. Any items that do not follow the above Collection-only guidelines can be upgraded to Collection & Packing and are subject to an hourly labour rate.

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Is there a weight limit for my boxes or other items?

If there are items that exceed the 25 kgs weight limit and cannot be reasonably handled by one person, it is the responsibility of the customer to let us know this information in advance so that we can arrange for an additional team member to arrive. Otherwise, the customer (or their representative) will be required to help handle that item. To avoid this, you may reorganise the package by removing the excess weight and repackaging it in an additional box when possible.

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How should I label my boxes and other items?

We are able to label the boxes for you when we pack, or you are able to label the boxes yourself when you pack. However, please be advised that in case you pack fragile items yourself, please label them as such so our movers are aware of how to handle them.

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Can Stackt help me pack additional items?

Yes. Our team can bring a variety of packing materials if asked in advance. We’ll pack your items into boxes and professionally wrap your furniture to ensure it’s protected. We can move items from anywhere in your collection location to load them into the truck. It’s up to you how much you want to prepare before we arrive!

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How will Stackt warp furniture, electronics, and other large items during a pickup?

We’ll pack your items into boxes very carefully and professionally wrap your furniture to ensure it’s protected. We can move items from anywhere in your collection location to load them into the truck. It’s up to you how much you want to prepare before we arrive!

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Who is responsible for packing fragile items?

When you choose the Collection only service you are expected to pack your items into boxes yourself to be ready to go. When it comes to furniture, you are expected to disassemble all items before we arrive — however, we will professionally wrap it to ensure it’s protected. Any items that do not follow the above Collection-only guidelines can be upgraded to Collection & Packing and are subject to an hourly labour rate. With Collection & Packing, your pickup can be truly effortless. Our team will bring a variety of complimentary packing materials. We’ll pack your items into boxes very carefully and professionally wrap your furniture to ensure it’s protected. We can move items from anywhere in your collection location to load them into the truck. It’s up to you how much you want to prepare before we arrive!

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How much does it cost to send me packing materials?

Stackt does not send packing materials. With Collection & Packing, your pickup can be truly effortless. Our team will bring a variety of complimentary packing materials. We’ll pack your items into boxes very carefully and professionally wrap your furniture to ensure it’s protected. We can move items from anywhere in your collection location to load them into the truck. It’s up to you how much you want to prepare before we arrive!

Read more