Question 1

Can I reschedule my collection or make changes to my order?

Accepted Answer

Tell us of any changes. You can change your storage Collection time and details up to 24 hours before your storage Collection. If you reschedule or cancel your storage Collection after 24 hours, there’ll be a 50% charge, as we’ll have already scheduled your driver to Collect at your address. If the cancellation takes place on the day of the move, you will be charged 100% of the service fee. In addition, you will then need to place a new order and will be charged again for the new storage Collection.

Question 2

Can I specify a pick-up time to collect my items?

Accepted Answer

Once you choose the service you require, whether moving or storage, you should also specify 6- or 2-hour time slot for your booking. We do our best, depending on availability to accommodate a chosen time slot.

Question 3

Can you collect today?

Accepted Answer

Please reach out to us for this request. Depending on availability it is possible to arrange same-day storage Collection, however, to avoid any inconveniences we highly recommend getting in touch with us at least 3 days before the preferred storage Collection date.

Question 4

Can you provide more men if required on the day of my move?

Accepted Answer

Normally, depending on the details provided to us for the storage booking required, we would let you know in advance the number of people that would arrive to perform the service. However, it is the duty of the client to let us know beforehand if you wish to order additional men to execute the service. If you require more manpower on the day of your booking, please contact us before your booking via our customer service channels promptly to arrange further assistance with your order. All additional manpower is to be charged extra

Question 5

Do you collect on weekends?

Accepted Answer

Depending on availability it is possible to arrange weekend collection, however, to avoid any inconveniences we highly recommend getting in touch with us at least 3 days before the preferred moving date.

Question 6

Do you dismantle furniture?

Accepted Answer

Stackt movers are able to dismantle some furniture for moving and storage orders. Please get in touch with our customer service team to assess eligibility.

Question 7

Do you offer packing?

Accepted Answer

Stackt offers the following packing options to accommodate your needs:
      1. All-Inclusive Packing:
      Our team handles everything from start to finish, including packing your belongings, providing all necessary materials, and ensuring items are safely prepared for transport.
      2. Packing-Only Service:
      Professional packers carefully organize and pack your items using materials you provide or purchase separately.
      Packing Materials Only:
      Purchase high-quality packing supplies such as boxes, tape, bubble wrap, and more, which you can use to pack your belongings yourself.
    These flexible options allow you to choose the level of support that suits your move best.

Question 8

How can I change an upcoming appointment?

Accepted Answer

Tell us of any changes. You can change your storage collection appointment and details up to 24 hours before your storage collection. If you reschedule or cancel your storage collection after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled your driver to collect from your address. If the cancellation takes place on the day of the move, you will be charged 100% of the service fee. In addition, you will then need to place a new order and will be charged again for the new storage collection.

Question 9

How can I give feedback after a Stackt appointment?

Accepted Answer

Compliments are always welcome as well as constructive criticism! After the service delivery, you will receive an email with a link to rate our service and add additional feedback.

Question 10

How long will the team work for?

Accepted Answer

The length of time Stackt movers will be present on the property is dependent on several factors like the service you book, the amount of goods to be handled, the size and layout of the property, etc. and. During long shifts (4 hours +), the team has the right to take a 15 minute food break.

Question 11

How much does it cost to add additional items to storage?

Accepted Answer

Please reach out to us by any of our customer service channels and we will handle your request. Stackt also automatically adjusts your unit size after we collect your stuff to ensure the most cost-effective solution. Our current unit sizes and storage prices are as follows:
      
        3ft x 3ft = £11.9/week
        5ft x 3ft = £19.9/week
        6ft x 4ft = £24.9/week
        6ft x 6ft = £27.9/week
        8ft x 6ft = £31.9/week
        9ft x 8ft = £45.9/week
        12ft x 8ft = £59.9/week
        Custom = £0.82/sqft per week
      
      Please note that the collection of your additional items will be charged separately. Use our Quotes feature to see the price of moving additional items to Storage.

Question 12

How will I know when my Stackt team will arrive?

Accepted Answer

For all moving and storage orders you will receive a tracking link via SMS to follow the location of the team.

Question 13

What do I need to do before a Stackt Collection?

Accepted Answer

Please be present for the whole storage collection window to ensure that your booking goes well. Your storage collection might happen at any point throughout the timeframe you specified. This implies that the collection might happen at any point within the 2-hour time window. You must be present at the collection address at this time or authorise someone else, such as a receptionist, to receive your items on your behalf. We must be informed in writing if another individual who is not you was delegated to accept the items and/or provide access to the property on your behalf. Moreover, for the safety of your belongings during transit, we highly recommend that all your items are packed in traditional boxes. Tell us of any changes in a timely manner. You can change your collection time and details up to 24 hours before your booking. You will be charged for last minute cancellations. In addition, you will then need to place a new order and will be charged again for the new order. Please strip any mounted goods from the walls, such as TVs or artwork. At least 24 hours before your pickup, make sure to unplug and dry any major appliances such as refrigerators, air conditioners, and washers. It is your responsibility to ensure any objects that require specialised equipment to disassemble are disassembled ahead of time. You will have to take extra steps to prepare if you select collection only (without the Packing option).

Question 14

What happens during a Stackt collection?

Accepted Answer

Stackt's skilled movers will wrap all of your chosen belongings and furniture for storage during collection. Furthermore, the loading process will be carried out in the safest manner possible before items are placed into the vehicle. Items that require extra careful handling will be wrapped to protect them and keep them clean during the move and storage process. To preserve your house and other belongings, our movers will only handle items that were specified to be stored with Stackt.

Question 15

What if I need to reschedule or change my appointment?

Accepted Answer

Tell us of any changes. You can change your storage collection appointment and details up to 24 hours before your storage collection. If you reschedule or cancel your storage collection after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled your driver to collect from your address. If the cancellation takes place on the day of the move, you will be charged 100% of the service fee. In addition, you will then need to place a new order and will be charged again for the new storage collection.

Question 16

What materials will Stackt bring for my collection?

Accepted Answer

Stackt will always wrap and protect furniture and large valuables, as well as supply all necessary equipment to keep them safe throughout transportation and storage. Stackt provides moving blankets and other protective materials to safeguard furniture and other bulky objects. If you select the packing option, Stackt will also bring moving boxes and packing supplies to pack smaller items. Stackt packers will bring a variety of boxes, packing paper and bubble wrap.

Question 17

What's the difference between Collection vs. Packing & Collection?

Accepted Answer

Storage Collection only - you are expected to pack your items into boxes to be ready to go. When it comes to furniture, you are expected to disassemble all items before we arrive — however, we will professionally wrap it to ensure it’s protected. Any items that do not follow the above Collection-only guidelines can be upgraded to Storage Collection & Packing and are subject to an hourly labour rate. With Storage Collection & Packing, your pickup can be truly effortless. You just send us pictures or videos showcasing the items in order to properly assess the amount of materials needed and the duration/labour force. Our team will bring a variety of packing materials. We’ll pack your items into boxes and professionally wrap your furniture to ensure it’s protected. We can move items from anywhere in your collection location to load them into the truck. It’s up to you how much you want to prepare before we arrive! However please notify us in advance in case you require Packing services, so that our team brings all the necessary packing materials with them.

Question 18

When can you collect my stuff?

Accepted Answer

We work 7 days a week and can conduct the storage service for you whenever you wish, even if it is a same-day last minute request - subject to driver availability. For all storage orders you will be sent a tracking link via SMS to follow the location of the team. Once the team arrives, they will also contact you through the phone number you have provided during enquiry (unless instructed otherwise by you).

Question 19

Where can you collect my stuff from?

Accepted Answer

For all storage services, we can collect your stuff from any mainland UK address; be it your home address, a business address or your student halls of residence. Make sure you input your complete address and a correct postcode the first time to ensure a successful collection. It can also greatly help if you let us know if your house is in a gated community and your driver will need to use the buzzer to get entrance, or if you'll be leaving your possessions with a concierge or in reception. Our storage service includes collection from and delivery to any floor.

Question 20

Why hasn't my stuff been collected?

Accepted Answer

For most postcodes, we’ll send you an estimated timeslot or tracking information the day before your collection date. If your driver hasn’t arrived between your estimated time slot, this may mean there has been an unexpected delay. Please reach out to us for more information.

Question 21

Will there be a charge if my collection can't be made?

Accepted Answer

If your driver is unable to reach you within the moving window due to unexpected circumstances, we will reschedule your move to the same address free of charge. Although delays are particularly unusual, they do occur. We recommend having your belongings moved at least two working days before you plan on leaving the property. If your driver is compelled to wait for more than 15 minutes for any reason, you will be invoiced for the time spent by the driver if it leads to the overall job time to increase. If after arrival at the designated address the driver is unable to get in touch with you for 30 minutes, he will leave, and the service will be considered cancelled by the customer, which does not constitute any refund. When ordering a moving service, if your driver is unable to move your items due to incomplete or inaccurate address information, or if you are not at home when the driver arrives, you'll have to request a new move, and you'll be billed for it again. Please double-check that your address is correct, including the correct postcode, so that your move would be successful the first time. Please include any specific moving guidelines that may assist us in locating your address. If you've requested us to collect your belongings from reception, make sure you have their permission first and that someone will be present to hand them over.