Response to COVID-19

Pricing & Payment

What can you store

The Storage Process

Storage Collection

Storage Return & Delivery

FAQs

Response to COVID-19

What safety precautions is Stackt taking in response to COVID-19?

Do Stackt movers wear masks and gloves?

Do I need to wear a mask during my appointment?

If my appointment is cancelled last minute as a result of COVID-19 concerns, will I be charged a cancellation fee?

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Trust & Safety

Tell me about Stackt's moving team!

Where will my items be stored?

How will my items be stored at the facility?

How are Stackt's facilities secured?

How does Stackt keep my credit card information safe?

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Pricing & Payment

What may I be charged extra for?

What price will I pay after my price plan ends?

What happens if I ask for my stuff to be delivered back halfway through a month?

If I sign up for a particular time period now, what am I committing to?

When will I first be charged for storage?

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Moving

When should I book my move?

How much will my move cost?

What are your service areas?

How many movers and trucks do you send?

Does Stackt support multi-location moves?

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Packing

What won’t you pack?

Can I use my own boxes?

Is there a weight limit for my boxes or other items?

How should I label my boxes and other items?

Who is responsible for packing fragile items?

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Cleaning

I found some deep dirt spots left?

What do you not clean?

What if I am not happy with the cleaning?

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What can you store

Can I store stuff other than boxes?

Do you store furniture?

Do you store bikes?

Do you store suitcases and other luggage?

Do you store books?

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The Storage Process

What happens next after placing my order?

How much does your storage cost?

What if I want to store my stuff for a shorter storage length?

What if I want to store my stuff for longer?

Where do you store my stuff?

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Storage Collection

When can you collect my stuff?

Where can you collect my stuff from?

Do I have to be present during the packing?

Do you dismantle furniture?

How will I know when my Stackt team will arrive?

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Storage Return & Delivery

Can you deliver my stuff back to a different address?

What do I need to do on the delivery days?

Can I get my stuff delivered to another country?

What can't be delivered internationally?

How much does it cost to request items back from storage?

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