Question 1

I found some deep dirt spots left?

Accepted Answer

Stackt will not be held accountable or liable for ingrained dirt that cannot be removed using reasonable cleaning solutions and chemicals.

Question 2

What do you not clean?

Accepted Answer

Each tariff is limited to a specific number of rooms. Stackt does not clean walls, mould on walls and ceilings. End of Tenancy cleaning booking, does not encompass carpet cleaning and balcony cleaning within the provided quotation. These additional services must be scheduled and paid for separately. Please reach out to us with this request and a member of our Customer Service team will arrange the services.

Question 3

What if I am not happy with the cleaning?

Accepted Answer

Stackt offers a 72-hour reclean guarantee, contingent upon the condition that the property was unoccupied, and the specified areas were part of the originally booked service. In the event of non-compliance, a supplementary team will be dispatched to fulfil the service without any extra charges. It is imperative to furnish photographic evidence within 72 hours of the initial service to assess the eligibility for this guarantee.

Cleaning

I found some deep dirt spots left?

What do you not clean?

What if I am not happy with the cleaning?