Who is responsible for packing fragile items?
When you choose the storage or moving service only, you are expected to pack your items into boxes yourself to be ready to go. We will not accept liability for damage occurring due to unsafe packing - as it is not done by our team members. When it comes to furniture, you are expected to disassemble all items before we arrive. Any items that do not follow the above Collection-only guidelines can be upgraded to Collection & Packing and are subject to an hourly labour rate. With Collection & Packing, your pickup can be truly effortless.