When ordering a storage collection or delivery service, if your driver is unable to collect or deliver your items due to incomplete or inaccurate address information, or if you are not at home when the driver arrives, you'll have to request a new booking, and you'll be billed for it again. Please double-check that your address is correct, including the correct postcode, so that your booking would be successful the first time. Please include any specific guidelines that may assist us in locating your address. If you've requested us to collect or deliver your belongings from reception, make sure you have their permission first and that someone will be present to hand them over. If your driver is unable to reach you within the time window due to unexpected circumstances, we will reschedule your move to the same address free of charge. Although delays are particularly unusual, they do occur. We recommend having your belongings moved at least two working days before you plan on leaving the country. If your driver is compelled to wait for more than 15 minutes for any reason, you will be invoiced for the time spent by the driver if it leads to the overall job time to increase.