What might cause my collection to be cancelled?

If your driver is unable to collect your items due to incomplete or inaccurate address information, or if you are not at home when the driver arrives, you'll have to request a new storage collection, and you'll be billed for it again

Please double-check that your address is correct, including the correct postcode, so that your storage collection would be successful the first time. Please include any specific collection guidelines that may assist us in locating your address. If you've requested us to collect your belongings from reception, make sure you have their permission first and that someone will be present to hand them over.If your driver is unable to reach you within the collection window due to unexpected circumstances, we will reschedule your storage collection to the same address free of charge. Although delays are particularly unusual, they do occur. We recommend having your belongings collected at least two working days before you plan on leaving the country. If your driver is compelled to wait for more than 10 minutes for any reason, you will be invoiced for the time spent by the driver.