Movers App Privacy Policy

Introduction

Stackt Movers App ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us when you use the App, including:

• Account Information: Email address, password, name, and user role (mover or operations administrator)

• Client Data: Photos of client items, client signatures, order information, addresses, item quantities, notes, and delivery information

• Work Data: Order statuses, job assignments, work progress, and related operational data

• Media Files: Photos and videos uploaded through the App for documenting moving and storage operations

1.2 Information Automatically Collected

When you use the App, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers

• Authentication Tokens: Firebase authentication tokens for secure access to the App

• Usage Data: Information about how you interact with the App, including features used and actions taken

• Log Data: Technical logs, error reports, and diagnostic information

1.3 Information from Third-Party Services

We may receive information from third-party services that we use:

• Firebase Authentication: User authentication data and tokens

2. How We Use Your Information

We use the information we collect to:

• Provide and Maintain the App: Authenticate users, manage accounts, and deliver core functionality

• Process Orders: Manage moving orders, track work progress, and document client items

• Store and Manage Data: Store photos, signatures, and order information on our servers

• Improve the App: Analyze usage patterns, identify issues, and enhance user experience

• Communicate with You: Send notifications, updates, and respond to your inquiries

• Ensure Security: Protect against fraud, unauthorized access, and other security threats

• Comply with Legal Obligations: Meet legal requirements and respond to legal requests

3. Data Storage and Security

3.1 Data Storage

Your data is stored on:

• Firebase Services: Authentication data and tokens are stored securely on Firebase servers

• Our Backend Servers: Client data, photos, signatures, and order information are stored on our secure servers at api.stackt.app

• Local Device Storage: Authentication tokens may be stored locally on your device using secure storage mechanisms (AsyncStorage) for authentication persistence

3.2 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using HTTPS/TLS

• Secure authentication using Firebase Authentication

• Access controls and authentication requirements

• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share data with third-party service providers who perform services on our behalf, including:

  • Firebase (Google) for authentication services

  • Cloud storage and hosting providers

• Legal Requirements: We may disclose information if required by law, court order, or government regulation

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

• With Your Consent: We may share information with your explicit consent

5. Third-Party Services

The App uses the following third-party services that may collect information:

5.1 Firebase (Google)

• Purpose: User authentication

• Data Collected: Authentication tokens, user identifiers

• Privacy Policy: https://firebase.google.com/support/privacy

• Opt-Out: You can manage your privacy settings through your device settings

6. Permissions

The App requests the following permissions:

• Camera Permission: Required to take photos of client items for documentation purposes

• Photo Library Permission: Required to access and upload existing photos from your device

You can revoke these permissions at any time through your device settings. Note that revoking permissions may limit certain App functionality.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the App and its services

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Maintain business records as required by law

When you delete your account or request data deletion, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your personal information

• Portability: Request a copy of your data in a portable format

• Opt-Out: Opt out of certain data collection and processing activities

• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the contact information provided below.

9. Children's Privacy

The App is not intended for use by children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to the transfer of your information to these countries.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt-out of the sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the App

• Updating the "Last Updated" date

• Sending a notification through the App (for significant changes)

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: help@stackt.app

Website: https://www.stackt.co.uk/

Address: 411 Oxford Street, Office 1.01 W1C 2PE London, United Kingdom

14. Data Controller Information

Company Name: Stackt Ltd

Data Controller: Stackt Ltd

Contact: help@stackt.app

By using the Stackt Movers App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.