We want your belongings to remain secure throughout your storage booking. Part of that strategy is to keep your boxes sealed. Only in extraordinary situations will we open your packages. We'll do so if we feel there's a risk of harm to your belongings, injury to a member of our staff, or suspicion that the items you've stored are in violation of our Terms and Conditions and Prohibited Items List. If your box is too heavy or improperly packed, or if you used your own boxes and they came apart on the route to our storage facility, we may open it and repack it. If we have to open or repack your boxes for any of these reasons, we will always notify you.