What may I be charged extra for?

If there are items that exceed the 25 kgs weight limit and cannot be reasonably handled by one person, it is the responsibility of the customer to let us know this information in advance so that we can arrange for an additional team member to arrive. Otherwise, the customer (or their representative) will be required to help handle that item. To avoid this, you may reorganise the package by removing the excess weight and repackaging it in an additional box when possible. You can change your collection/moving/shipping appointments and details up to 24 hours before your collection. If you reschedule or cancel your appointments after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled the necessary services to your address. In addition, you will then need to place a new order and will be charged again for the new services.​