What may I be charged extra for?
For all moving and storage orders, if there are items that exceed the 25 kgs weight limit and cannot be reasonably handled by one person, it is the responsibility of the customer to let us know this information in advance so that we can arrange for an additional team member to arrive. To avoid this, you may reorganise the package by removing the excess weight and repackaging it in an additional box when possible. You can change your collection/moving/shipping appointments and details up to 24 hours before your collection. If you reschedule or cancel your appointments after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled the necessary services to your address. If the cancellation takes place on the day of the move, you will be charged 100% of the service fee. In addition, you will then need to place a new order and will be charged again for the new services. In case your items do not fit the pre-paid storage unit, you will be automatically upgraded to the appropriate unit that will physically fit all your belongings. If the service delivery takes longer than initially paid for, for reasons outside Stackt control, this may be charged in addition after the services finish.