Please be present for the whole moving window to ensure that your moving goes well. Your move might happen at any point throughout the timeframe you specified. This implies that moving might happen at any point within the 3 hours. You must be present at the collection address at this time or authorize someone else, such as a receptionist, to receive your items on your behalf. Our customer care representative will contact you the evening before the move. Moreover, for the safety of your belongings during transit, we highly recommend that all your items are packed in traditional boxes.Tell us of any changes.You can change your moving time and details up to 24 hours before your collection. If you reschedule or cancel your move after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled your driver to arrive at your address. In addition, you will then need to place a new order and will be charged again for the new move. Please strip any mounted goods from the walls, such as TVs or artwork. At least 24 hours before your pickup, make sure to unplug and dry any major appliances such as refrigerators, air conditioners, and washers. It is your responsibility to ensure any objects that require specialized equipment to disassemble are disassembled ahead of time. You will have to take extra steps to prepare if you select Moving only (without the Packing option).