Question 1

Tell me about Stackt's moving team!

Accepted Answer

Stackt's expert movers are the core of our company; without their devotion and hard effort, we wouldn't be capable of providing high-quality moving and storage services. Stackt's movers undergo extensive background checks in order to deliver the highest level of service to our customers. If you have any comments and feedback on how our team members are doing, please don't hesitate to contact us.

Question 2

Where will my items be stored?

Accepted Answer

When you book our storage service, rest assured that your belongings will be stored in a secure and hygienic storage facility. Our facilities are akin to those of Amazon warehouses, featuring advanced technology and a well-organised, clean environment. For the safety of our clients' belongings, we do not disclose the location of our warehouses, nor do we allow customer access to the facilities. However, if needed, we can coordinate with your insurance provider.

Question 3

How will my items be stored at the facility?

Accepted Answer

Once you book our storage service, our trained and qualified Warehouse Team will organise your valuables, barcode them for tracking during storage to ensure that they remain safe and clean and  will not be mixed up with those of other customers.

Question 4

How are Stackt's facilities secured?

Accepted Answer

When booking our storage service, your belongings will be kept in a clean, safe storage facility. Stackt's facilities are similar to Amazon warehouses in that they are well-organised, clean, and technically sophisticated. We do not publicise warehouse whereabouts for the protection of all clients' belongings. If your insurance requires it, we will be happy to liaise with them.

Question 5

How does Stackt keep my credit card information safe?

Accepted Answer

For moving, storage, cleaning, shipping and packing orders, Stackt uses bank transfers/Revolut merchandise/GoCardless/Stripe Payments. All online methods are secure and encrypted. Your Stackt subscription is processed automatically on your bill date using the default payment method on file.

Question 6

What happens if there's damage to my property during an appointment?

Accepted Answer

In the unlikely event of property damage during your moving or storage order, you can file a claim by contacting our customer service team and we will handle your request. Please ensure to review our Terms and Conditions to ensure your claim is valid and eligible to be considered.

Question 7

What vetting process do your Stackts movers go through?

Accepted Answer

Stackt movers go through an extensive background check procedure, such as past employment, driver licenses, criminal records, vehicle checks before assigning them to any moving or storage booking.

Question 8

Are Stackt movers insured?

Accepted Answer

All of Stackt movers ought to have all legally applicable insurances in place as part of our verification procedure before assigning them to any moving or storage booking.

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