Trust & Safety

Tell me about Stackt's moving team!

Stackt's expert movers are the core of our company; without their devotion and hard effort, we wouldn't be capable of providing high-quality service. Stackt's movers undergo extensive training on how to pack and move belongings securely in order to deliver the highest level of service to our customers. All members of the team must also pass a background check. If you have any comments and feedback on how our team members are doing, please don't hesitate to contact us.

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Where will my items be stored?

Your belongings will be kept in a clean, safe storage facility. Stackt's facilities are similar to Amazon warehouses in that they are well-organized, clean, and technically sophisticated. We do not publicize warehouse whereabouts for the protection of all clients' belongings. If your insurance requires it, we will definitely offer it.

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How will my items be stored at the facility?

Our trained and qualified Warehouse Team will organize your valuables on pallets and relocate them to long-term storage shelving. All things will be meticulously packed, barcoded, and tracked during storage to ensure that they remain safe and clean. Also, keep in mind that your things will not be mixed up with those of other customers.

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How are Stackt's facilities secured?

Your belongings will be kept in a clean, safe storage facility. Stackt's facilities are similar to Amazon warehouses in that they are well-organized, clean, and technically sophisticated. We do not publicize warehouse whereabouts for the protection of all clients' belongings. If your insurance requires it, we will definitely offer it.

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How does Stackt keep my credit card information safe?

Stackt uses bank transfers/Revolut merchandise/GoCardless/Stripe. All online methods are secure and encrypted. Your Stackt subscription is processed automatically on your bill date using the default payment method on file.

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What does protection look like with Stackt?

Please note that every box and furniture is covered up to £100 against loss, provided it's properly and securely packed. You can contact us if you wish to increase your coverage. We don't provide coverage for fragile stuff like glassware or crockery and electronic stuff like TVs and printers.

There are some items we won’t cover:

Any prohibited items - (see ‘Are there any items Stackt does not store?’)
Damage caused by the inclusion of liquids, perishable goods or any of the prohibited items listed
Electrical or mechanical damage to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage
For any goods which have a pre-existing defect or are inherently defective
Fragile items that are not able to be packed into boxes, such as mirrors, frames, lamps, or artwork such as sculptures and paintings
Passports, credit or debit cards or important documents (including passports, tenders, share and option certificates)
Jewellery, watches, trinkets, precious stones or metals.
Fragile items such as crockery that have not been adequately packaged inside a box with sufficient bubble wrap or packing paper
Items not packed into double-walled cardboard boxes (excluding furniture items that can’t fit inside a box)

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What does Stackt's Item Protection cover?

Please note that every box and furniture is covered up to £100 against loss, provided it's properly and securely packed. You can contact us if you wish to increase your coverage. We don't provide coverage for fragile stuff like glassware or crockery and electronic stuff like TVs and printers.

There are some items we won’t cover:

Any prohibited items - (see ‘Are there any items Stackt does not store?’)
Damage caused by the inclusion of liquids, perishable goods or any of the prohibited items listed
Electrical or mechanical damage to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage
For any goods which have a pre-existing defect or are inherently defective
Fragile items that are not able to be packed into boxes, such as mirrors, frames, lamps, or artwork such as sculptures and paintings
Passports, credit or debit cards or important documents (including passports, tenders, share and option certificates)
Jewellery, watches, trinkets, precious stones or metals.
Fragile items such as crockery that have not been adequately packaged inside a box with sufficient bubble wrap or packing paper
Items not packed into double-walled cardboard boxes (excluding furniture items that can’t fit inside a box)

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What happens if an item is lost or damaged?

In the unlikely event of loss or damage, you can file a claim by contacting our customer service team and we will handle your request.

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What happens if there's damage to my property during an appointment?

In the unlikely event of property damage, you can file a claim by contacting our customer service team and we will handle your request.

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Can I purchase extra protection for my items?

Please note that every box and furniture is covered up to £100 against loss, provided it's properly and securely packed. You can contact us if you wish to increase your coverage. We don't provide coverage for fragile stuff like glassware or crockery and electronic stuff like TVs and printers.

There are some items we won’t cover:

Any prohibited items - (see ‘Are there any items Stackt does not store?’)
Damage caused by the inclusion of liquids, perishable goods or any of the prohibited items listed
Electrical or mechanical damage to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage
For any goods which have a pre-existing defect or are inherently defective
Fragile items that are not able to be packed into boxes, such as mirrors, frames, lamps, or artwork such as sculptures and paintings
Passports, credit or debit cards or important documents (including passports, tenders, share and option certificates)
Jewellery, watches, trinkets, precious stones or metals.
Fragile items such as crockery that have not been adequately packaged inside a box with sufficient bubble wrap or packing paper
Items not packed into double-walled cardboard boxes (excluding furniture items that can’t fit inside a box)

Read more