Can I reschedule my collection or make changes to my shipping order?

Please be present for the whole collection window to ensure that your booking goes well. Your collection might happen at any point throughout the timeframe you specified. This implies that the collection might happen at any point within the 2-hour time window. You must be present at the collection address at this time or authorise someone else, such as a receptionist, to receive your items on your behalf. We must be informed in writing if another individual who is not you was delegated to accept the items and/or provide access to the property on your behalf. Tell us of any changes in a timely manner. You can change your collection time and details up to 24 hours before your booking. You will be charged for last minute cancellations. In addition, you will then need to place a new order and will be charged again for the new order.

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