Storage Return & Delivery

How do I get my stuff delivered back to me?

Ordering a delivery is simple! Please reach out to us via one of our customer service channels and we will promptly settle your request. It is possible to request all of your items or only several of them to be delivered back.

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How quickly can you deliver my stuff back?

Depending on availability it is possible to arrange next day storage return however, to avoid any inconveniences we highly recommend getting in touch with us at least 3 days before the preferred delivery date.

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Can you deliver my stuff back to a different address?

Generally yes, however, please contact us via one of our customer service channels. We'll send your items to any location on the mainland of the United Kingdom, including your home, office, or student housing. There are a few places where we can't deliver, such as airports and railway stations. All we require is a residential or commercial location, a postcode, and, ideally, someone to accept your delivery.

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What do I need to do on the delivery days?

Please be present for the whole delivery window to ensure that your delivery goes well. Your delivery might happen at any point throughout the timeframe you specified. This implies that delivery might happen at any point within the 3 hours. You must be present at the delivery address at this time or authorize someone else, such as a receptionist, to receive your items on your behalf. Our customer care representative will contact you the evening before the delivery. Tell us of any changes.

You can change your delivery time and details up to 24 hours before your delivery. If you reschedule or cancel your delivery after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled your driver to deliver to your address. In addition, you will then need to place a new order and will be charged again for the new delivery.​

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What if I only want one box or another item back?

It is possible to request boxes and other items back individually whenever you like. On top of that, our team will reassess your storage needs to make sure we provide you with the most cost-efficient service.

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What if I need to reschedule my delivery?

Tell us of any changes. You can change your delivery time and details up to 24 hours before your delivery. If you reschedule or cancel your delivery after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled your driver to deliver to your address. In addition, you will then need to place a new order and will be charged again for the new delivery.​

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How much does it cost to have my stuff delivered back?

The quote is generated based on the items requested. Stackt will always make sure to find the most cost-effective solution for you. Oftentimes, delivery will be charged the same amount as the initial Collection fee (given the delivery address is the same as the initial Collection address).

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Will my driver call when they're outside?

Yes, usually Stackt movers will let you know once they reach you.

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Can I get my stuff delivered to another country?

Yes. We can assist you in shipping your belongings internationally. Please contact us and we will give you an estimate or refer you to a trusted reliable partner. Please let us know if you've already arranged for a courier to send your items, and we'll offer assistance for them to pick them up from the storage facility If you need us to weigh or measure your boxes or other items before shipping we can do that for an extra charge.

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Will there be a charge if my delivery cannot be made?

If your driver is unable to deliver your items due to incomplete or inaccurate address information, or if you are not at home when the driver arrives, your items will be returned back to our storage facility. You'll have to request a new delivery, and you'll be billed for it again

Please double-check that your address is correct, including the correct postcode, so that your delivery would be successful the first time. Please include any specific delivery guidelines that may assist us in locating your address. If you've requested us to bring your belongings to reception, make sure you have their permission first and that someone will be present to accept them.If your driver is unable to reach you within the delivery window due to unexpected circumstances, we will reschedule your delivery to the same address free of charge. Although delays are particularly unusual, they do occur, therefore please be advised that in the case of a delay, we will be unable to deliver your items to international addresses. We recommend having your belongings delivered at least two working days before you leave the country. If your driver is compelled to wait for more than 10 minutes for any reason, you will be invoiced for the time spent by the driver.

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What can't be delivered internationally?

We can currently ship most items however it depends on the shipping regulation in the specified country. In order to eliminate inconvenience, please contact us via one of our customer service channels to handle your request.

When packing, if you’re having your stuff shipped internationally, there are some additional items that we should not collect. It is your responsibility to ensure we don’t collect:

Any liquids or aerosols, regardless of size
Batteries
Medications
Knives
Passports
Any items the carriage of which could be breaking laws or rules in any country over which the consignment travels
Dumbbells and gym weight plates
Stuff that doesn’t fit inside a box
You can find a full list of prohibited items for international shipping here.

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How much does it cost to request items back from storage?

The quote is generated based on the items requested. Stackt will always make sure to find the most cost-effective solution for you. Oftentimes, delivery will be charged the same amount as the initial Collection fee (given the delivery address is the same as the initial Collection address).

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How can I get items out of storage?

Please reach out to us via one of our customer service channels and we will promptly settle your request. It is possible to request all of your items or only several of them to be delivered back.

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How far in advance do I need to schedule a return?

Tell us of any changes. You can change your delivery time and details up to 24 hours before your delivery. If you reschedule or cancel your delivery after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled your driver to deliver to your address. In addition, you will then need to place a new order and will be charged again for the new delivery.​

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Can I request items for a return tomorrow?

Tell us of any changes. You can change your delivery time and details up to 24 hours before your delivery. If you reschedule or cancel your delivery after 24 hours, there’ll be a 50% charge, as we’ll have already scheduled your driver to deliver to your address. In addition, you will then need to place a new order and will be charged again for the new delivery.​

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Can Stackt help me disassemble items?

Please reach out to us via one of our customer service channels and we will promptly settle your request if possible.

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Can Stackt help me move returned items to specific rooms?

Currently, Stackt movers can only deliver your items straight to your doorstep. Please reach out to us in advance for special requests and we will do our best to accommodate you.

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Can Stackt return items when I am not home?

It is required that either you or a representative is present to accept the items from Stackt drivers.

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Can Stackt donate or discard items if I don’t want them back?

Please contact us via one of our customer service channels and we will handle your request.

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Can Stackt help me reassemble items?

Stackt movers are not able to accommodate such requests. Please reach out to us in advance for special circumstances.

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When will my driver arrive?

Based on availability it is possible to request a specific 3-hour time slot. If not requested, our team will send you a time slot for the arrival the day before.

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