What if I need to reschedule my shipping delivery?

Please get in touch with us via one of our customer service representatives as soon as possible to handle your request.

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Is there anything I can't ship?

Money, deeds, securities, stamps, coins, or goods or collections of any similar kind​
Cash, credit or debit cards​
Liquids (including cosmetics & toiletries)
Alcohol (including beer, wine, liquor)
Items that emit smells or fumes
Illegal or controlled substances
Live animals or taxidermy
Firearms, guns, or ammunition
Flammable or combustible materials (no gases, explosives, or asbestos)
Hazardous materials (radioactive, chemical, or biological wastes)
Vehicles (boats, cars, riding lawn mowers, or anything with an engine)
Pool tables
Human remains
Grand or baby grand pianos (or upright pianos if stairs are present)
Grandfather clocks
Mechanical furniture that has not been professionally disassembled, including Sleep Number beds
Items that show signs of infestation, or are at a location with signs of infestation (insects, rodents, mould)
Items our team cannot safely transport (unusually heavy or bulky items)

We can currently ship most items however it depends on the shipping regulation in the specified country. In order to eliminate inconvenience, please contact us via one of our customer service channels to handle your request.

When packing, if you’re having your stuff shipped internationally, there are some additional items that we should not collect or receive by you to be shipped. It is your responsibility to ensure we don’t collect:

Any liquids or aerosols, regardless of size
Any items the carriage of which could be breaking laws or rules in any country over which the consignment travels
Dumbbells and gym weight plates
Stuff that doesn’t fit inside a box
You can find a full list of prohibited items for international shipping here.

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Can I reschedule my collection or make changes to my shipping order?

Tell us of any changes. You can change your collection appointment and details up to 24 hours before your collection. If you reschedule or cancel your collection after 24 hours the day before, there’ll be a 50% charge, as we’ll have already scheduled your driver to collect from your address. In addition, you will then need to place a new order and will be charged again for the new collection.​

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